New Life Scientific, Inc. Warranty Agreement

New Life Scientific, Inc. shall provide a 90-day warranty to the Buyer for the purchased Product(s).
This Warranty Agreement time period is 90 Calendar days after the Product(s) are delivered.

 

Section 1 - Definitions

The “Seller” is defined as New Life Scientific, Inc. and its associated employees.

The “Product(s)” are defined as: 

1. 1. 1. The product(s) as described and advertised on the website’s product page;
      2. the parts and mechanisms affixed and included with/to the product(s).

The “Buyer” is defined as the person(s) or entity which paid for the Product(s).

Any warranty questions/concerns must come from the Buyer or an associated employee.

 

Section 2 - Warranty Start Date

The warranty time period begins when the Product(s) have been delivered to the Buyer.

Proof of receipt will be verified using the assigned delivery carrier’s tracking and delivery documentation.

 

Section 3 - Receiving Your Order / Shipping Damages

Important: Failure to report shipping damages within four (4) days of delivery will severely harm the Seller’s ability to assist with repairs or compensation. The Seller reserves the right to reject the warranty claim if the Buyer does not report any damages within four (4) days.

The Buyer must unpackage and inspect their Product(s) within four (4) days after the Product(s) are delivered. This includes the external inspection of the Product(s) and testing the functionality of the Product(s).

Inspecting - Packaging

While the shipping carrier is there, if  the packaging shows signs of external damage the Buyer must provide a description of this damage on the Proof of Delivery (PoD) as damaged. The Buyer also has the right to reject the delivery.

Please note that this mainly applies to freight shipments (pallets, crates, etc.)

Inspecting - Product(s)

The Buyer has four (4) days to report any external damage of the Product(s) or issues with the functionality of the Product(s). If damage has resulted in an inability to use the Product(s), the Buyer must email the Seller a description and photos of the damage.

 

Section 4 - Shipment Arranged by Buyer

If the Buyer transports the Product(s) via their own shipping carrier this warranty is null and void.

Unless the Seller agrees to honor the warranty in a written statement. Stipulations may apply.

Important Note: The Seller is not obligated to allow the Buyer to arrange their own shipping.

 

Section 5 - Seller’s Obligation for a Defect 

The Seller is obligated to repair, replace, or refund defective Product(s) free of cost to the Buyer. This obligation extends through the warranty time period. Any claims outside of the warranty time period will be decided at the discretion of the Seller.

The Seller will determine if the Product(s) show evidence of a defect. Defects that have been listed in our Product(s) description or have been made known to the Buyer are not eligible for a warranty claim.

The Seller will determine if the Product(s) will be repaired, replaced, or refunded. During a warranty claim only the Seller may choose to offer a full Refund for the Product(s). Example: If the cost of repair exceeds the value of the Product(s) the Seller will most likely choose to replace or refund the Product(s).

In the case of replacement, the Seller will provide the Buyer with a functional replacement that is either equivalent to or similar to the original Product(s). A discussion as to these options will be necessary at that time. When a replacement unit is provided to the customer, it will be covered by the same warranty period as the original unit. The warranty expiration date will be extended to account for any downtime related to the warranty issue, with the extension calculated from the date New Life Scientific was notified of the issue to the date the replacement unit is delivered.

 

Section 6 - Buyer’s Obligation for a Defect

The Buyer is obligated to properly notify the Seller of a defect, communicate with the Seller during the warranty process, and troubleshoot the Product(s) under the direction of the Seller. 

This notification should occur within a reasonable amount of time after the defect occurs.

The Buyer is expected to perform basic troubleshooting under the direction of the Seller. This includes performing basic hands-on repair under the direction of the Seller.

The Buyer is NOT expected to perform speciality or advanced repairs on the Product(s) that may require specialized training.

Important: The Buyer may NOT have the Product(s) repaired or have them serviced by a third party without the Seller’s written approval. Doing this may result in the warranty being considered null and void.

 

Section 7 - Process of Filing a Warranty Claim:

For Shipping Damages see Section 3

The warranty agreement is not a service contract, nor does it represent unlimited technical support. Communication between the Buyer and Seller is essential for a positive warranty experience.

The Buyer is expected to perform basic troubleshooting and hands-on repairs under the direction of the Seller.

Warranty Claim Steps:

1. The Buyer must communicate a description of the defect to the Seller within the warranty time period.

Communication channels are: 

(1) Warranty Form
(2) cs@newlifescientific.com
(3) Call 567-221-0615

Description should include: 

(1) Invoice/estimate number for the Product(s).
(2) Description of the defects (including error messages) for the Product(s).
(3) Photos of the defects.
(4) Description of any troubleshooting already done.

2. Seller will respond to the Buyer’s communication to verify the defect.

3. After the defect is verified, the Seller will continue to work on resolving the warranty claim for the Product(s). This will include regular communication with the Buyer.

4. The Seller will resolve the warranty claim through either repair, replacement, or refund.

• Repairs can include sending required parts to be installed by the customer or sending a qualified technician for advanced repairs.
• Replacement includes the Seller shipping a suitable replacement to the customer. The customer would be responsible for packing the defective system on the same platform the replacement system was delivered on.

 

Section 8 - Misuse of Product(s) Resulting in Damage

This warranty only covers Product(s) that are being properly used and maintained. 

Under no circumstance will this warranty cover any damage to Product(s) which, in the opinion of the Seller, have been subject to misuse, unauthorized modifications, or accidents. Defects caused by the use of corrosive materials or components may also result in limited warranty coverage.

 

Section 9 - Relocation or Re-Selling / Transfer of Ownership

Relocation

If the Buyer chooses to relocate the Product(s) to a location other than the delivery address this warranty is null and void. The Seller may provide written approval to continue the warranty before this move occurs.

Relocation between buildings of a multi-building campus is allowed.

Re-selling / Transfer of Ownership

If the Buyer Re-Sells or Transfers Ownership of the Product(s) to any person or entity without prior written approval from the Seller this warranty is null and void.

 

Section 10 - Return Provisions and Restocking Fees

The Buyer may return the Product(s) for any reason within sixty (60) days of delivery. These returns will be subject to shipping charges and restocking fees as outlined below.

Returns within thirty (30) days have a:

• 25% restocking fee of the purchase price.
• The Buyer will not be refunded shipping costs.
• The Buyer is responsible for return shipping costs.

Returns within thirty one (31) to sixty (60) days have a:

• 50% re-stocking fee for the purchase price.
• The Buyer will not be refunded shipping costs.
• The Buyer is responsible for return shipping costs.

Requests for returns after sixty (60) days will not be accepted.

 

*Last Revision Date: 2025.04.08*